Devoted to customer satisfaction and committed to quality, Blackbird provides a comprehensive suite of services geared toward today’s contact center environment, including implementation design validation, deployment, integration, testing, training, and configuration support. We focus on AES, Control Manager, Avaya Workforce Optimization and the Verint Workforce Optimization suite. Beyond implementation oriented services, we also provide system assessments, solution patching, license additions, upgrades, and troubleshooting support.
In a turn-key solution Blackbird can provision an HP server, stage it in our lab with OS, DB, and applications, apply licensing and base configurations, and ship it to the installation site for a single fixed price. Once the system is onsite we can remotely integrate it into the customer environment and Avaya infrastructure. Then test, train, and go-live.
As a systems integrator we have external relationships we can bring to the table to provide an expanded set of services to provide a more turn-key solution set with a single engagement through Blackbird. Those services include Avaya's CCE, EMC, AACC, and CMS products.