Our Services

Devoted to customer satisfaction and committed to quality, Blackbird provides a comprehensive suite of services geared toward today’s contact center environment, including implementation design validation, deployment, integration, testing, training, and configuration support. We focus on AES, Control Manager, Avaya Workforce Optimization and the Verint Workforce Optimization suite. Beyond implementation oriented services, we also provide system assessments, solution patching, license additions, upgrades, and troubleshooting support.

In a turn-key solution Blackbird can provision an HP server, stage it in our lab with OS, DB, and applications, apply licensing and base configurations, and ship it to the installation site for a single fixed price. Once the system is onsite we can remotely integrate it into the customer environment and Avaya infrastructure. Then test, train, and go-live.

As a systems integrator we have external relationships we can bring to the table to provide an expanded set of services to provide a more turn-key solution set with a single engagement through Blackbird. Those services include Avaya's CCE, EMC, AACC, and CMS products.

Avaya Workforce Optimization (WFO)

• Implementation Services

• Integration

• Pre & Post Install Technical Support

• Remote & On-Site Training

• Upgrade Services

Avaya Aura Applications Enablement Services (AES)

• Bundled Avaya AES software

• Avaya OVA for virtual AES

• WebLM

• Services account creation

• Switch Integration

• Upgrades

Avaya Control Manager

• Control Manager core application

• Control Manager HA

• ACM Connectors

• Integration to Microsoft Active Directory

• SPHERE (Visual Call Flow Designer)

• Custom scripting

• Training

Server Hardware & Provisioning Services

• HP Server hardware

• Staging Services for selected solutions

• Linux, Windows, MS-SQL installation and configuration

Technical Project Management

• PMI certified Project Managers available

• Defined on engagement

Technical Support Services

• Block-Of-Hours Consulting & Support

• System Reconfiguration

• System Move Support

• Applying New Licenses

• Maintenance Assistance

• Systems Assessment

• Software Patching

• Technical Knowledge Transfer