About Us
Our Promise
We know how competitive it is out there. And we know you’ve made a lot of promises to your client. When you choose Blackbird, you’re choosing a company that can make good on all those promises. And make you look good in the process.
Blackbird Professional Services, Inc. is an Avaya Connect Member specializing in best-in-class contact center integration and implementation services. The majority of Blackbird’s team members are former Avaya Professional Services associates who are intimately familiar with Avaya products, methodologies, and cultures, and were selected to join Blackbird based upon our own experiences working with them. So, when you contract with Blackbird, you know you have access to the most qualified resources available in the market today.
We know Avaya products, how they operate, how to make them work. We’ve proven time after time that we can deliver superior customer support for Multimedia Contact Center solutions including telephone, emails, text chat, web collaboration, fax and video.
So take a closer look at our services. You’ll see that no other company offers the comprehensive suite of solutions that we do. And you’ll see why, when it’s your reputation on the line, there’s no better company you can call. Everything You Promised.
Our History
Founded in 2003, we shortly thereafter became an Avaya Solutions Implementation and Integration Member (SIIM) partner, focused on the implementation and integration of Avaya products; and in 2005, became an Avaya Developer Connection Systems Integrator (Gold). In 2011, Blackbird became an Avaya Services Only Implementation Partner (SOIP) and one of the first implementers authorized by Avaya on their WFO R10.1 product family.
From their tenure tracks with Avaya, Lucent Technologies, and AT&T, Blackbird’s principals have the extensive knowledge, expertise, and connections that clients can depend on for the successful integration, implementation, and deployment of their contact center solutions. The majority of Blackbird’s team members are former Avaya Professional Services associates, intimately familiar with Avaya methodologies, culture, and products selected from our own work experience. So, when you contract with Blackbird, you can be confident that you have access to the most qualified resources available in the market today.
Specializing in multi-channel CRM solutions, Blackbird delivers best-in-class multimedia Customer Relationship Management (CRM) solutions to its clients. Our focus is on the implementation and support of Multimedia Contact Center solutions and adjuncts that automate, manage, and route a business’s electronic customer interactions and help optimize contact center operations. The media for these interactions may include telephone calls, emails, text chat, web collaboration, facsimile, and video. We provide the services that help you transform your call center into an integrated multi-channel contact center.